Fixed price single phone number. Fix Price hotline, how to write to support. Complaint hotline

There is often a situation in which you need to quickly contact the organization’s support service or leave a complaint and feedback, in which case you need to call the hotline. In this article you will find out the free hotline number Fix Price.

About company

In December 2007, the first store of the international chain of Fix Price stores was opened. Today there are 3,382 Fix Price stores in more than 830 populated areas, in 74 constituent entities of the Russian Federation, as well as in Kazakhstan, Georgia, the Republic of Belarus and Latvia. The main idea of ​​the project is to offer the buyer a wide range of household goods for the whole family at low prices!

The Fix Price chain of stores operates in the “fixed price store” format, also known as variety store, pound shop, dollar store and under other names, which is a universal retail store and sells a wide range of both food and non-food products at one fixed price. Frank Winfield Woolworth invented and implemented a new format of retail trade, opening the first store in the United States in 1879 with a wide range of goods for personal and home use, offered at the same price - 5 cents.

At the instigation of Woolworth, the concept of “everything at one price” stores received wide use V North America and Western Europe, as well as in other parts of the world. In particular, such networks as Dollar tree, 99 cent only and Dollar General (USA) operate according to this scheme; Dollarama (Canada); Daiso (Japan); Poundland and 99p Stores (England); Euroshop (Germany); Crazy Clark's (Australia).

I am a former employee of Fix Price at the address Saratov region, Engels, st. Telmana, 137, shopping center "Aurora". I was fired for unknown reasons and was not given a pay slip. Without even explaining the reason. Apparently a client complained about me. As I remember. This client came into the store with her child. The child's shoelaces were untied. I stood with my back and laid out the goods in the hall. I remember very well the sound of hitting the floor. I turned around, and this child was rising from the floor. There were boxes nearby. They were folded at the edge, as there was a delivery of goods. This woman began to shout and be rude in an orderly tone, then crucified all the boxes in different corners. Even those that came with goods. Later she attacked me with her fists. I walked past and said that I would remove the boxes. I clearly smelled alcohol from her, and not a weak one. She called the administrator and said that I sent her three letters. This did not happen. After all, the main rule of the seller is that the Customer is always right.
The next day, the manager of the Lugom store, Natalia, called me into the office. In the same rude manner, she told me that I was fired. She explained the reason that the client I mentioned above complained about me on the Internet. I looked through all the sites with complaints, called technical support and looked into the complaint book. There was no such complaint anywhere. The manager also said that I was taking someone else’s place. That if it weren’t for the order from the authorities from above, she would not have accepted me. The next day I came to get my medical book. Since I was not given an employment contract from my very first working day, I asked to at least give me a payslip, to which I was told that I was speaking with ambition and that those who hired me should give me this slip. That is, the authorities are from above. Regarding the job, they called me from the main Moscow office and told me the address where a person was needed. I went and the manager received me with a dissatisfied face.
As for the person of the store. No one wanted to relieve me, even when I was working with a temperature of 39 and 6. They whispered behind my back. They sold it at a discount (written-off product) and when the manager arrived, they immediately removed it. This money went into the manager's pocket. They didn’t want to explain what and why to me. One employee of Tryastsa, Yulia, completely turned her nose up at me and, as it later turned out, complained about me to the manager and administrators. Administrator Svetlana Suslova repeatedly scolded me for what was not explained to me from the very beginning. And I had no idea what was possible and what was not. I have no complaints or complaints about the seller Yulia Samchuk and the administrator Irina Nazarova, as their attitude towards me was good.

In the article we will find out what the Fix Price hotline number is and how you can get through? Let us clarify whether alternative methods of communication are provided, in which cases can the buyer hope for support or advice? How to leave a complaint or review?

About company

The well-known retail chain Fix Price is distinguished by a wide range and attractive prices. The number of establishments in the second half of 2019 exceeded 2,840 stores. They are open in more than 800 cities of Russia, representative offices can be found in all regions.

The company runs a lot of exciting loyalty programs and promotions aimed at low-income customers, so to always stay up to date with the news, we recommend viewing the information on the website or using the hotline.

How to write to Fix Price support?

Two forms are presented:

  1. Feedback.
  2. Review.

Share your opinion or ask the managers a question if you encounter problems or poor quality of service. Please pay attention to the correctness of filling out the data; due to this, response times may vary.

You can also send a message by e-mail, depending on the topic of the request, letters should be sent to different addresses:

What is the Fix Price hotline number?

The hotline telephone number is used more often in practice, but clients are not always able to communicate with the operator. The load is heavy, you have to wait for 5-10 minutes. Therefore, an additional hotline was organized, operating in the Moscow and Leningrad regions (St. Petersburg, Moscow).


If you need to clarify questions not related to the support service, for example, searching for vacancies, etc., you can call the following numbers:

You can call free of charge only by calling the number 8 800.

Addresses on the map

Addresses, telephone numbers and operating hours of fixed price stores (Fix Price) can be viewed on Yandex Maps.

What cases is the hotline intended for?

Hotline and Fix Price support, always ready to help clients solve various work-related problems personal account, stores, in case of problems with service, product quality, participation in promotions, loyalty programs, etc.

Additionally, you can contact Fix Price hot numbers and express a claim or complaint, or you can leave a review with your wishes.

Contact technical support via the app


 Fix Price app, screenshots

Using the application, you can search for new products, view catalogs edited specifically for your city, check the work schedule, view the number of points, participate in promotions, etc.

Additionally, through the Fix Price application, each user will be able to seek advice; just select the “Support” section in the menu. To receive advice from a company employee, you will need to activate your account.

How to write a complaint?

When filing a complaint, you must indicate:

  1. Contacts.
  2. City.
  3. Topic.
  4. Describe the situation in detail.

It is advisable to attach photo or video files, this will make it easier for employees to make a decision.

You can also leave a complaint in another way, by writing an email or calling one of the Fix Price hot numbers.

Other methods of communication

The Fix Price store tries to be useful and convenient for everyone, so official communities were organized on social media. networks. This is a more informal way of communication, but administrators will be able to answer and provide advice on some questions. The support service maintains pages on the following social networks: networks - VKontakte, Odnoklassniki, Facebook, Instagram:

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